Refund policy
Refund & Return Policy
Last Updated: August 4, 2026
At Pacific Beach Pilvie Beauty, customer satisfaction is important to us.
7-Day Return Policy
You may request a return within 7 calendar days of your order being delivered.
Return Requirements
To qualify for a return:
- The item must be unused, unopened, and in its original condition.
- The item should be returned in its original packaging whenever possible.
- You must contact us within 7 days of delivery.
Proof of Issue Required
To protect against fraudulent claims, all return or refund requests must include clear photo or video evidence of the issue.
Examples include:
- Damaged item
- Defective product
- Incorrect item received
- Shipping damage
We reserve the right to deny any return or refund request that does not include sufficient proof.
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on:
- Opened or used beauty or skincare products
- Products damaged through misuse or improper handling
- Clearance or final sale items (if applicable)
- Gift cards
Refunds
Once your returned item has been received and inspected, we will notify you of the approval or denial of your refund.
Approved refunds will be issued to your original payment method. Processing times vary depending on your bank or payment provider.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or an incorrect product was received.
Contact Us
To begin a return, please contact:
Email: PacificBeachPrints@gmail.com
Please include your order number along with photos or videos showing the issue.